Policies

Just a Few

Appointments

Please arrive on time for your appointment to ensure that our services run as smoothly as possible. Feel free to call and check on your stylist’s schedule, we strive to be on time, but sometimes we run early or late. New clients or clients receiving spa services, please arrive 15 minutes prior to your appointment. We cannot guarantee your appointment if you arrive late and the length of your service may be shortened.

We require a credit card to hold your reservation.

Cancellations

To ensure your service receives the necessary time and attention, we kindly request a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. If we do not receive a 24-hour notice, a 50% charge of the booked service will be applied.

No Call/No Show

Our staff works hard to accommodate all guests, and missed appointments can cause inconvenience to both our staff and other guests who may be waiting. As a policy, any no-shows will incur a charge of 100% of the service amount, which will be billed to the credit card on file. Our policies, including the 24-hour cancellation period, allow us to fill the gaps left by missed appointments and offer services to other guests.

Children in the Salon

As we strive to provide a relaxing atmosphere for those receiving services, we request that children not receiving services remain at home.

Retail Policy

We are proud to offer you high quality professional salon products for you at home. Products are 100% guaranteed.

Gift Cards

We offer gift cards for any service or dollar amount. Cards may be purchased over the phone, online or at the salon. They may only be redeemed for services or products. The purchase of a gift card does not guarantee appointments and all appointments are subject to availability. We urge all card bearers to schedule their appointments as soon as possible upon receipt.

By phone, please call 410-535-3254.
At the salon, we are located at 141 Main Street, Prince Frederick, MD. Please click here for directions.

Credit Cards

We accept Visa, Mastercard, American Express, and Discover.

Quality Service Policy

Our entire salon services are 100% guaranteed. If you are not satisfied with the quality of your services, please notify us within 2 weeks of your visit.
NOTE: Technology is a part of our daily lives, however at Scalped Salon & Spa, we want everyone to enjoy a relaxing experience. Please be so kind as to turn all devices on vibrate or silent. Thank you for your understanding.

At our salon, we understand that our customers lead busy lives and need to stay connected even while they’re getting pampered. That’s why we offer a range of amenities to make your visit as comfortable and convenient as possible. In addition to our top-notch beauty services, we provide phone charging stations throughout the salon so you can stay powered up while you enjoy your treatments. We also offer free Wi-Fi, so you can catch up on emails or browse social media while you wait. For those who need to get some work done, we have designated desks for working from your own laptop while you are processing. Come visit us and see why we are a 5 star salon and spa.

At our salon and spa, we believe in providing a luxurious experience for our clients, and that includes offering a range of delicious refreshments. We have a variety of options to suit everyone’s taste preferences, including coffee, hot tea, and water. For those who want something a little more refreshing, we also offer infused water with fresh fruit and herbs.

For the coffee lovers, we have a selection of high-quality brews, including Vietnamese coffee and espresso, to give you a perfect pick-me-up during your visit. In addition, we have an assortment of snacks available, so you can indulge in a little treat while you relax.

For those who want to unwind with a glass of wine, we have carefully chosen accompaniments to complement your beverage of choice. We offer chocolate to pair with your red wine, and crackers, cheese and grapes to enjoy with your white wine. And for the gentlemen, we have The Gentlemen’s Club with an impressive selection of bourbon and whiskey, served on the rocks or straight up to enhance their rich and complex flavors.